Refund Policy

For orders processed via Paddle, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders. Paddle provides all customer service inquiries and handles returns.

14-Day Money Back Guarantee

If you are not completely satisfied with your purchase, please contact us. This guarantee applies to first-time subscribers only.

Eligibility

  • Only applies to first-time subscription purchases
  • Subscription must have been purchased within the last 14 days
  • You are not satisfied with the service results and have not used the service extensively (e.g., processed fewer than the specified amount of virtual credits/resources)
  • You or your company have not used the 14-Day Money Back Guarantee before

How to Request a Refund

  1. 1Fill out the refund request form
  2. 2We will review your request within 10 business days and contact you via email
  3. 3Refunds will be issued via the original payment method

EU Users Notice: By purchasing, you agree to receive digital content immediately and voluntarily waive your 14-day withdrawal right if the content has already been accessed or used.

Other Refunds

  • •Purchases outside the 14-day guarantee period or not meeting the above conditions are generally non-refundable
  • •You may cancel your subscription at any time; future billing will stop after cancellation
  • •Refunds will be provided in case of payment errors or duplicate charges
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Virtual Credits / One-Time Purchases

  • •Generally, virtual credits or one-time purchased digital products cannot be refunded once issued and used.
  • •Refunds or compensation are provided in case of system errors, duplicate charges, or if the product was not delivered.

Product Issue & Technical Refunds

  • •If technical problems prevent or unreasonably delay delivery of the Product, your exclusive and sole remedy is either replacement of the Product or refund of the price paid, as determined by Paddle (for orders processed by them) or us.
  • •If the service has a significant defect or is not delivered as described, you may contact support to request a refund or compensation.
  • •We will determine the refund amount (full or partial) after verifying the issue.

Need Help?

For any refund-related issues, please submit a request via our official support channel and provide your order details. All refunds will be issued via the original payment method.

Contact Support